After we file an insurance claim on your behalf, you will receive an Explanation of Benefits or EOB from your insurance company in the mail. Please do not discard this document. Review the information carefully for accuracy. If you have questions, please call our billing company or your insurance company. It can take anywhere from 2 weeks to 6 weeks to receive an EOB from your insurance company. If you do not receive an EOB after 6 weeks, please contact our billing company. There may be a problem with your insurance.